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Frequently Asked Questions

Listed below are the questions that I am asked quite often. Before you write me, be sure to check here.

General

Ordering

Licensing, Deploying and Distribution




General

May I try the product before I buy?
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Yes. The OsenXPSuite trial products are available for 30 days evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. Evaluation software may be downloaded from the osenxpsuite web site, is fully functional, and includes complete documentation and project examples. During the evaluation period, you can contact technical support here.

How much does your component cost?
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Please following this link for looking product pricing of osenxpsuite.

How often a new version is released?
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Unfortunately, we cannot predict the exactly date when a new version comes out. It depends, on how many changes we need to include to the version, and how the complex is each thing that needs to be included, and so it could take from a week to more weeks. Most of the changes are improvements to the product. You can check the control's release notes for each issue that has been added or fixed. Just count how many were added and how many were fixed, in case you want to ask us how stable is the control. All added issues were reported by our customers, or even non-customers

Can your component be used in VBA ( Excel, Word, ... )?
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Most of osenxpsuite components except OsenXPTab, OsenXPListbox, MyContainer, OsenXPFrame, and OsenXPPicture component can be used in a VBA environment like Access, Excel and so on. That component above requires a container interface. Unfortunately, the VBA environment doesn't support container interface.

Is your product able run either on a Win 2000, Win 2003, Win XP or Win Vista platform?
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Any of our products run just fine on Windows 2000, Windows 2003, WIndows Vista or Windows XP.

What are the differences between developer and site licenses?
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A Site license provides an easy, cost effective way to give all of your developers access to the component. A Site is defined as all computers owned by an individual company at one physical mailing address.
The developer license version just allow you for using single license product on two developer machines (desktop and laptop).

Can we use ActiveX controls to build applications under .NET?
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Unfortunately, you can't use our product to develop applications under .NET.
We just prepared this product specially for Visual Basic 6.0 developer.

I have installed a demo OsenXPSuite product, but I am not able to run any of the installed samples?
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OsenXPSuite product install and register more than one the ActiveX controls. Registration of an ActiveX control requires write permission to the HKEY_CLASSES_ROOT OLE registry key. This is a general rule, and it is not an OsenXPSuite rule. Make sure that you install the OsenXPSuite software using an Administrator account.


Ordering

How many licenses do we need and how are your products licensed?
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You should buy one license per each developer. However, one developer license allows one developer to use the component on two computers (for instance, at office and at home or on a laptop).

Where can I find out more about payments through share-it?
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Visit the share-it! FAQ.

Do we need to purchase technical support and maintenance or our subscription already includes free support?
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Our products come with free technical support and free updates.

How long does it take to obtain my license details after I purchase a product online by credit card?
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After the registration service receives your online credit card order, it may take up to several hours to authorize your transaction. After your charge is authorized, you will receive an e-mail with download instructions. If your credit card is declined, then you will receive an e-mail stating the reason. If you do not receive any e-mail within 24 hours, then there may be a problem with your order.

What exactly will I receive if the product is delivered by e-mail?
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You will receive an order confirmation e-mail from ShareIt or Plimus and after that you'll receive an e-mail from Our with download instructions for registered version of OsenXPSuite product.


Licensing, Deploying and Distribution

Where in the installation process do I enter the license key?
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Once that you have purchased an OsenXPSuite product, you will receive a registered product package.
After that you have installed the registered version of OsenXPSuite 2007 at your development machine, You must run the request license key utility to request a license key (SERIAL NUMBER) for activation OsenXPSuite.

Can I redistribute the purchased components with my apps for free?
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Yes, You are free to redistribute it with your compiled apps as many times as you need without any additional fee.

What files do I need to install on the client machine?
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Deployment is the process by which you distribute a finished application to be installed on other computers. Before you run your application on another computer, which have no OsenXPSuite installed, you should copy the OsenXPsuite ActiveX Control and dynamic library file[s] on the that computer.

Here are the following files that you need when you make a distribution package of your software:


mysqlite2010.dll
osenxpsuite2010.dll
osenxpsuite2010.ocx

You can find out all the redistribute files from the OsenXPSuite installation directory.


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